FAQ

Visa, MasterCard, E-transfer, Cheque or Cash are all excepted as our forms of payment. Invoices are due upon receipt.

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Flat Rate

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A flat-rate cleaning service is a type of cleaning service where the cost is predetermined and remains the same regardless of the time it takes to complete the cleaning job. Unlike hourly-based services where you pay according to the number of hours worked, a flat-rate service provides a fixed price for the entire cleaning service.

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In a flat-rate cleaning service, Fresh Services typically assesses the scope of the cleaning project and estimates the time and effort required to complete it. Factors such as the size of the space, the level of cleanliness needed, and any specific tasks or requests from the customer are taken into consideration.

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The advantage of our flat-rate cleaning service is that it provides transparency and predictability for our customers. You know upfront how much you will be charged for the cleaning service, which allows for better budgeting and eliminates any surprises when it comes to the final cost.

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While the time it takes to clean may vary depending on the specifics of the job, a flat-rate service does not adjust the price based on the actual duration of the cleaning process. This means that even if Fresh Services completes the job more quickly or takes longer than anticipated, the price remains the same.

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However, it's important to note that the flat-rate pricing is typically based on average cleaning times for similar tasks and properties. If there are significant deviations from the expected workload, such as excessive clutter or additional cleaning requirements discovered during the process, Fresh Services may discuss the need for additional charges or adjustments on a as needed basis. We will always discuss this with the client before moving ahead with additional cleaning.